Cancellations and refunds
Rescheduling lessons, cancellations and when a lesson is refunded.
Revised: 2026-10-03
Free lesson
The first lesson is free. If it’s already booked, let us know about rescheduling or cancelling through the channel where you received the booking confirmation.
Rescheduling and cancelling paid lessons
Cancel or reschedule at least 24 hours before a lesson and it stays in your package.
With less than 24 hours' notice, or if you don't attend, the lesson counts as used.
If your teacher cancels, we reschedule or refund that lesson, whichever you prefer. For a package, the refund for one lesson is the package price divided by its number of lessons.
To cancel or reschedule, use the link in your booking confirmation or email [email protected].
Refunds
Lesson payments are final. Packages are sold at a discount, so payments for single lessons and lesson packages are not refundable. Try the free first lesson before you pay.
Lessons not taken within the package's validity period expire. If your teacher cancels a lesson, the cancellation rules above apply: we reschedule or refund that lesson.
Group lessons are a monthly subscription. Monthly payments are not refundable, but you can cancel at any time; the subscription then ends at the close of the month you have paid for, with no further charges. To cancel, use the subscription management page with the email you paid with, or email [email protected].
This does not affect any rights you have under consumer law that cannot be excluded. For payment questions, email [email protected]. We reply within 5 business days, and any refund goes to the original payment method.
Questions about these terms
Contact options and seller information: Anglokit contact page.